Frequently asked questions
1. Register and verify your account.
You can verify your account on this page, but you will have to sign up first.
When you want to exchange instantly, it’s important to verify your identity.
You can reset it using our Password reset service.
The verification process is usually conducted within 30 minutes, but in some cases, it can take up to 24 hours.
It all depends on the chosen type of exchange. Please contact our Support Agents for details.
To get full access for all types of currencies you’ll definitely need to verify your account.
You’ll need to upload a few copies of specific documents to confirm your identity.
We accept scanned copy of passports and ID Card in good resolution. For further information please go
No, if you have already made a payment using the details provided in order description, then this order is considered as completed and can't be canceled.
Unfortunately, you can’t reopen a canceled order.
According to our rules it is only possible if the payment hasn't been sent out within 24 hours after submitting an order with ZigoPay service.